Workflows: Delays

A Delay keeps people from moving further through a Workflow for a specified amount of time.  

To add a Delay to a Workflow:

1. Click the + icon in the Workflow at the point you'd like to add a Delay

2. From the pop-up, select Delay

3. Configure the Delay timing

4. Click Update Delay

A Delay can be configured by using the following timing settings:

Wait

Set the amount of time in minutes, hours, or days that people should be delayed.

What days of the week can we resume?

Determine the days of the week, Sunday through Saturday, that the Delay will release people once the Wait time has lapsed.

What time of day should we resume?

Set the time of day to release people from the Delay once the Wait time has lapsed. Time zone defaults to that set in your account User Settings.  

What is the difference between using a 1-Day vs. 24-Hour Delay?

• Day-long Delays: The measure of a day is based on the next Calendar day which is counted every midnight (12:00 AM).
  • Once the set “calendar” days have passed, then people are released based on the timing settings.
  • Hour-long Delays: The measure of time relies solely on the number of hours set before releasing people according to the timing settings.
    • As opposed to using a Days-long delay, you may consider using that same amount in Hours.
    • For example, using 24 hours as opposed to a 1-day Delay will respect a full "day's worth" of a wait!

What does this look like?

• • Let’s say someone enters the Delay set to release at 9:00 AM any weekday. If they enter at 10:00 PM then:
    • With a 1-day Delay, they will be held in the delay until 12:00 AM before looking for the next available weekday at 9:00 AM.
    • With a 24-hour Delay, they will be held until the next day at 10:00 PM before looking for the next 9:00 AM on a weekday.