Drip currently supports two Yotpo integrations:
- Yotpo for your product review follow-up strategies.
- Yotpo Loyalty for tracking people who opt in or opt out of Yotpo Loyalty.
Yotpo Integration
Connect Yotpo to your Drip account to automate your email review follow-up strategy. Drip syncs product review data from Yotpo so you can see who is leaving reviews and engage with those people in a more personalized way.
Setup Instructions
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Log into your Yotpo account
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In the same browser, log into your Drip account
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In your Drip account, go to Settings > Integrations > Other > Yotpo
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Click Connect
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You’ll be redirected to your Yotpo account dashboard. Authorize the integration by clicking Authorize
The integration will sync and you will see a success message on the Yotpo integration page in Drip. Review score, number of reviews, and recent reviews will be synced to Drip. View your product review data by creating Segments on the People page.
Automate Your Review Follow-up
Drip’s Yotpo integration provides the ability to automate email marketing workflows based on review scores. Target customers by total reviews left, average product rating, average website rating, and total average rating.
Install our premade workflow and thank shoppers for leaving reviews with Drip’s automated email flows.
Create Segments Based on Reviews
Create Segments of customers who leave positive and negative reviews or by review score. See who is leaving reviews, so you can engage with customers in a targeted, more personalized way.
Segment based on:
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Total reviews left — the number of reviews left by a customer on your store.
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Average product rating — the average (1-5) review score on products, left by a customer.
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Average website rating — the average review score on your website, left by a customer.
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Total average rating — the combined product & website review average, left by a customer.
Yotpo Data
The following events are synced from Yotpo to Drip. These events and their properties can be used to dynamically set values via Tags and Custom Fields, or, to send one-off emails.
Learn how to pull specific properties from an event and use that information to set a Custom Field, apply a Tag, or personalize an email.
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Left a review
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“id”: “219",
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“provider”: “yotpo”,
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“source_app_key”: “”,
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“title”: “Review Title”,
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“content”: “Review Content”,
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“score”: “5",
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“user_type”: “verifiedBuyer”,
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“order”: {
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“id”: 523556,
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“external_id”: “sdfs12vzud6bDoGoA7M0kghzjMdH2weR”,
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},
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“verified_buyer”: “true”,
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“review_source_type_id”: “1",
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“shop_owner”: “false”,
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“review_type_id”: “1",
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“source_review_id”: “”,
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“sentiment”: “”
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Review Score
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Verified Buyer
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Review “Time”
Troubleshooting
Sync Error
If the integration doesn’t sync initially, try the following steps:
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Try resyncing by clicking Re-sync data.
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If step #1 fails, disconnect and reconnect the integration by clicking Disconnect and following steps 1-5 under Setup Instructions.
When you reconnect the integration, log into Yotpo first in another tab, THEN connect the integration to your Drip account.
Review Data Discrepancy
Some review data, like “average scores” only syncs once per day so the data may lag in Drip.
Yotpo Loyalty
- Navigate to Settings > Integrations > and search “Yotpo Loyalty”
- Click Connect
- Select Yotpo Loyalty to connect your Yotpo account to Drip
- Input the API Key and GUID provided by Yotpo
- Click Get Your Credentials to redirect to your Yotpo account’s general settings with the necessary keys.
- Click Validate then Finish Installation
Once the integration syncs, you will see a success message on Drip's Yotpo Loyalty integration page. Your integration is ready to go!
Automate Your Opt-in and Opt-out events with Yotpo Loyalty Triggers
Automate events when a person opts in or out of Yotpo Loyalty.