SMS is currently unavailable to new users.
Segment by SMS engagement, consent status, SMS specific events, and learn about the SMS Activity tab in the People Profile.
Segment by SMS Engagement
Segment people based on who has or has not received or clicked on an SMS/MMS. Understand who is engaging with your texts, so you can spend your SMS dollars on the right people.
Go to the People page and select Automation SMS or SMS Campaigns to see if a person has received or clicked a message.
Segment by SMS Consent Status
See people that are subscribed to SMS on the People page and filter for SMS Consent Is Granted.
Segment for SMS Events
You can also filter for the people who have performed certain events by using the filter Performed an Event and typing in the name of one of these events:
- Text message delivered
- Text message bounced
- Text message clicked
- Text message canceled
- Text message skipped
- Text message failed
- Opted into SMS
- Opted out of SMS
Additionally, you can now filter by SMS campaigns and Automation SMS!
We will be adding more ways to filter and segment your people in the future!
People Profile
New SMS field and Timeline
A person's opt-in status and SMS number are displayed on their Profile. View someone’s Profile by clicking on a person’s email address, and their opt-in status is listed at the top of the page.
You will also see an SMS row on the person’s timeline. By hovering over the dot, Drip shows activity around messages sent on a specific day including:
- The SMS name
- The workflow name
- “Received” if it was received but not clicked on
- “Clicked” once it is clicked on
SMS Activity Timeline
View details for specific SMS messages in the SMS tab on the left side of a person’s profile. For each of your sent SMS messages, you can view:
- Each message sent
- If the person clicked a link in the message
- If an order was attributed to the message
Activity Timeline
View more granular SMS details in the All Activity timeline on the bottom half of a person’s profile. You can view when a person:
- Submitted SMS Number
- Text message delivered
- Text message bounced
- Text message clicked
- Text message canceled
- Text message skipped
- Text message failed
- Opted into SMS
- Opted out of SMS