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Step 1: Select your custom sending domain
Go to Settings > Email Setup > Sending Domain
Click on the “Change Sending Domain” button.
If you already have your default “from email” setup under Settings > Email Setup > Basic Email Settings, and it has the same extension as your domain, Drip will automatically select the “Send emails from my domain, yourdomain.com” option:
Or, if you would like to set up another domain that you own, select the second option to “Send emails from another domain I own”:
Once you have made your selection, click the “Next” button.
Step 2: Verify Domain
This step will prompt you to verify your domain by setting up CNAME records in your domain’s DNS settings:
Depending on the hosting provider you are using, adding these records will vary. We have added a few of the most commonly used hosting providers, along with links to where you can find those instructions.
At this stage, Drip is searching your DNS settings to ensure that your CNAME records have been properly installed. Until verified, you will see warnings like in the screenshot above.
When you have all of your CNAME records installed in your host’s DNS settings, click the “I’ve added these records” button.
Be aware that these changes might not resolve immediately (and can vary depending on your hosting provider). Once Drip has verified that your CNAME records have been installed properly, the warnings will go away and you will see that those records have been found by Drip.
You might see that your CNAME records haven’t all been “found” at the same time. Periodically click the “Check again” button until all the records have been found.
You will know that the domain has been verified when you see this:
Once all the records are found, your emails will be signed with your custom sending domain.
To remove your domain, simply click the trash can icon and confirm.
CNAME records are alias domains that get redirected to another domain, known as the A record. For example, if you wanted to redirect any server requests coming from “support.example.com” to be redirected to “docs.example.com”, you would set up “support.example.com” as the CNAME record.
CNAME records are especially helpful if you need to change a domain’s IP address. Since CNAME records are directly associated with the A record, they will automatically get redirected to the domain’s new IP address.
You will need to consult the documentation provided by your hosting provider.
Here is documentation for these popular web hosting providers:
- Amazon Web Services
Important: You will need to “gray-cloud” the subdomains we provide to you during setup since they will not be handling web traffic.
- Google Domain
DNS propagation times can vary depending on the hosting provider you are currently using. These changes can generally take up to 24-48 hours to register.