We've updated our documentation! To learn more about your bill, billing settings, invoices, etc go to our MyDrip User Manual.
Billing doesn't have to be a hassle. At Drip, we believe that you should have a couple of different options when it comes to keeping your balance up to date, so keep reading to find out which billing option is right for you.
When you sign up for monthly billing, we charge your credit card on file at the end of each billing period. Go to Settings > Billing > Billing Info to view your current billing period.
When you sign up for annual billing, we run an upfront charge and administer 1 year worth of credits to your account (based on the plan type you’ve selected). We then deduct the appropriate amount of credits based on the user’s total usage at the conclusion of your billing period. Visit our pricing page for more information about how annual credits work.
Is it possible to run out of my credits early under annual billing?
Yes. let’s say, for example, a user has signed up for annual billing under the Basic Plan Type, which allows for up to 2500 active subscribers. If at any point the user’s account exceeds the given plan type they originally signed up for, the account will auto upgrade to the next most cost-effective plan type based on the high water mark of active subscribers in their account(s) during that billing period. So, whether you run out of your annual credits early, or on the 1-year mark, Drip will automatically continue your subscription and charge the credit card on file for another year of annual credits based on the current plan type your subscription currently falls under.
Keep track of your remaining credit balance.
Your remaining credits are displayed on each invoice you receive. You can view your invoices under Settings > Billing > Payment History and select the invoice you would like to view.
When you open an invoice, you'll see your credit balance in the Credit Remaining row.
Cancellations and Refunds
You may cancel your Drip account and subscription at any time and at your sole discretion. To avoid further billing, you must cancel your account or subscription at least 3 days before the start of your next billing cycle. Refunds are granted per our Cancellation and Refund policies.
For full details surrounding Drip's Cancellation and Refund policies, read Section 7.4 in our Terms of Service.
Update your invoice information
Fill out the Company Info form under Billing Info, if you'd like to update the information that appears on your invoice going forward.
If you need to update previous invoices, please create a support ticket, and we will be able to apply those changes.