Whether you are looking to get a quick question answered or want to expand your email marketing skills, this article will give you a run-down of the Drip support options available to you.
In this article:
- Support options for Starter Plan (free plan)
- Support options for Basic Plan & higher (paid plans)
- Contacting Support
- Tips when contacting support
The Starter Plan (free plan) includes 30 days of unlimited email support. Once your complimentary 30 days are over, you will see this message when attempting to contact support:
If you would like to continue with unlimited email support, you must upgrade to the Basic Plan ($49/month). You will also qualify for chat support when upgrading to the Basic Plan.
If your account falls under the Basic Plan or higher (all paid plans), you have access to unlimited email support. You are able to send support tickets to us 24/7 and our support team responds to email support tickets in the order they are received, Monday-Friday, from 9am CT – 5pm CT.
In addition to email support, you also have access to live chat support. With this support feature, you can chat with one of our support team members in real time. This support option is available Monday-Friday, from 9am CT – 5pm CT.
Go to Settings > Contact Support:
Drip Live Chat
Locate the chat widget in the lower right-hand corner of the screen:
It is our goal to provide our users with timely, concise answers to all support inquiries sent our way. In order to expedite the support process and provide excellent service, there are a few things that the user can do when sending in support requests:
The more descriptive you are with the details of the issue you are experiencing, the quicker we will be able to resolve the ticket.
If possible, send us a few screenshots of the issues you are experiencing. This will better allow us to experience what you are seeing in the app.
Provide page URLs
If you are experiencing difficulties on particular web pages within your account, send us the URL of that page.