Whether you are looking to get a quick question answered or want to expand your email marketing skills, this article will give you a run-down of the Drip support options available to you.
In this article:
- Support options for Starter Plan (free plan)
- Support options for Basic Plan and higher (paid plans)
- Contacting Support
- Accessing your support ticket history
- Tips when contacting support
The Starter Plan (free plan) includes 30 days of unlimited email support. Once your complimentary 30 days are over, you will see this message when attempting to contact support:
If you would like to continue with unlimited email support, you must upgrade to the Basic Plan ($49/month). You will also qualify for chat support when upgrading to the Basic Plan.
All paid Drip plans have access to unlimited email support and tickets are responded to in the order that they are received. Please allow up to 24 hours for a response, as response times can vary depending on current volumes. You can send in email support tickets 24/7 365 days a year, but keep in mind that Drip's support agents are on duty Monday thru Friday, 9am-5pm CT.
In addition to email support, you also have access to live chat support. With this support feature, you can chat with one of our support team members in real time. This support option is available Monday thru Friday, 9am–5pm CT.
To contact support by email, go to Settings > Contact Support:
Fill out the contact form and we'll get in touch with you as soon as possible. Be as descriptive as possible when outlining your questions. If you have any relevant screenshots that will help us better understand your request or question, please upload those as file attachments.
Drip Live Chat Support
If you're on a paid plan, you'll have access to live chat support. Locate the chat widget in the lower right corner of your browser window:
When the support widget opens, you'll notice that you can type in a search and get back relevant knowledge base articles on your search topic. If you're still in need of assistance after searching the knowledge base, click the Get in touch button to start a live chat with one of our support engineers.
Live chat hours: Monday thru Friday, 9am-5pm CT.
Access your current and past Drip support tickets here. You'll be able to check the status of current tickets that are pending a response, as well as review past email communications and live chat transcripts.
It is our goal to provide our users with timely, concise answers to every support ticket we receive. In order to expedite the support process and provide excellent service, there are a few things that the user can do when sending in support requests:
The more descriptive you are with the details of the issue you are experiencing, the quicker we will be able to resolve the ticket.
If possible, send us a few screenshots of the issues you are experiencing. This will better allow us to experience what you are seeing in the app.
Provide page URLs
If you are experiencing difficulties on particular web pages within your account, send us the URL of that page.